At MYGATT ASPIRE COLLECTIVE LLC, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.
Return Eligibility
Customers may request a return within 30 days of receiving their order.
To be eligible for a return, items must:
- Be unused and unworn
- Be in original condition
- Include original tags and packaging
- Not show signs of damage caused by misuse
We reserve the right to refuse returns that do not meet these requirements.
Non-Returnable Items
The following items are generally not eligible for return:
- Final sale or clearance items
- Gift cards
- Customized or personalized products
- Items damaged through normal wear or improper use
How to Request a Return
To initiate a return, please contact our customer support team with:
- Your order number
- The item(s) you wish to return
- The reason for the return
Contact Information:
Email: info@mygattaspirecollectivellc.shop
Phone: +1 (502) 208-6857
Once approved, return instructions will be provided.
Return Shipping
Customers are responsible for return shipping costs unless:
- The item received is defective
- The wrong item was shipped
- The product arrived damaged
We recommend using a trackable shipping service for all returns.
Damaged or Defective Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please include:
- Order number
- Description of the issue
- Clear photos of the product and packaging
We will review the claim and provide an appropriate resolution.
Refund Process
After we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds will be issued to the original payment method.
- Processing typically takes 5–10 business days, depending on your financial institution.
Shipping charges are generally non-refundable unless the return is due to our error.
Exchanges
We currently offer exchanges for items that are:
- Damaged
- Defective
- Incorrectly shipped
For exchange requests, please contact our customer service team for assistance.
Late or Missing Refunds
If you have not received your refund:
- Check your bank account again.
- Contact your credit card provider, as processing times may vary.
- Contact your bank for additional information.
If you still have questions, please contact us.
Order Cancellations
Orders may be canceled before shipment.
Once an order has been processed or shipped, cancellation requests may no longer be possible. In such cases, customers may request a return after delivery according to this policy.
Contact Us
MYGATT ASPIRE COLLECTIVE LLC
Address:
606 Palmer St, Emmetsburg, IA 50536, United States
Email:
info@mygattaspirecollectivellc.shop
Phone:
+1(502) 208-6857